Privacy Policy

Privacy Policy – Charlotte Leeds

This privacy policy applies to the services of Charlotte Leeds, reachable via support@charlotteleeds.com.

We respect the privacy of our customers and ensure that the personal information you provide to us is treated confidentially and with care, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or using our website, including:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and device data

  • Website activities and preferences

Purposes of Data Processing

Your personal data is processed for the following purposes:

  • Processing and shipping your orders

  • Providing customer service and support

  • Sending updates, offers, and relevant information (if you have subscribed)

  • Improving and personalising our services and website

  • Complying with legal obligations

Legal Basis for Processing

We process your data based on the following legal grounds:

  • Performance of a contract (e.g., processing your order)

  • Legal obligation (e.g., tax record retention)

  • Legitimate interest (e.g., improving our services)

  • Consent (e.g., for newsletters and marketing cookies)

Sharing Data with Third Parties

We only share personal data with third parties when it is necessary to provide our services, such as:

  • Payment providers

  • Shipping and logistics partners

  • IT and hosting services

  • Accounting and administrative services

We ensure that data processing agreements are in place with these parties and that your data remains protected.

International Data Transfers

If your data is processed outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or an adequacy decision approved by the UK government.

Data Retention

Your personal data will not be retained longer than necessary for the purposes for which it was collected or as required by law.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse usage behaviour, and support marketing activities.

Upon your first visit, we will ask for your consent to place cookies. You can change your cookie preferences at any time through your browser settings.

Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access to your personal data

  • Right to rectification of inaccurate data

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent (where processing is based on consent)

You can submit a request via support@charlotteleeds.com.

If you are not satisfied with the handling of your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.