Terms & Conditions – Charlotte Leeds

These terms and conditions apply to all purchases made through the website of Charlotte Leeds, located at [COMPANY ADDRESS], and reachable via support@charlotteleeds.com.

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1. Applicability

By placing an order, you agree to these terms and conditions.

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2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

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3. Orders and Payment

Orders will be processed after full payment has been received.
Available payment methods may vary by country. It is the customer’s responsibility to check which payment methods are available in their location.

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4. Processing and Delivery

• Processing time: 1–3 working days

• Shipping time: 3–7 working days (depending on location)

• All orders are shipped directly from our supplier in China.

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5. Returns and Cancellations

Please refer to our separate Return Policy for all conditions.

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6. Liability

We are not responsible for loss or damage during shipping if the tracking shows that the parcel has been delivered to the address provided by the customer.
Please ensure that the delivery address is entered correctly.

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7. Intellectual Property

All content on the website (including texts, photos, and logos) is the property of Charlotte Leeds and may not be used without prior written permission.

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8. Complaints Procedure

Complaints may be submitted in writing to support@charlotteleeds.com.
We aim to respond within 5 working days.

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9. Governing Law

These terms and conditions are governed by UK law.